Refund Policy

Every account starts with a free trial, so you can see what JustMock does before you pay anything. Because the trial lets you test the service first, paid plans are generally non-refundable once a billing period starts — but read on, because I’m reasonable about it.

• Something broke on my end.If the service didn’t work as described and I couldn’t fix it for you, email me and I’ll refund the affected payment.
• You barely used it. If you upgraded by mistake or changed your mind, reach out within 7 daysof the charge and I’ll refund it as long as you’ve generated only a small number of mockups that period. Each mockup has a real generation cost, so refunds aren’t available once most of a period’s budget has been used.
• Duplicate or accidental charge. Always refunded.

• Periods where most of the mockup budget has already been generated (the cost is already incurred).
• Past billing periods on a subscription you forgot to cancel — but cancel anytime and you won’t be billed again.

Cancel anytime from your account under Manage subscription. Cancelling stops future renewals; you keep access until the end of the period you already paid for.

Email support@justmock.com from your account email with a short note about what happened. I’ll reply quickly. Approved refunds are processed through Lemon Squeezy, the merchant of record for purchases, back to your original payment method — banks usually take a few business days to post it.

Depending on where you live, you may have additional refund or cancellation rights under local consumer law. This policy doesn’t take those away.